1. Check of complaint conditions: Before submitting a complaint, please familiarize yourself with our complaint conditions. Here you will find all the information regarding deadlines, options, and conditions for submitting a complaint about purchased tickets.
2. Contact details: To initiate the complaint process, please contact us using the provided contact details. You can reach our customer support by phone or email. We always strive to respond as soon as possible and resolve your complaint efficiently.
3. Preparation of necessary information: When contacting our customer support, please prepare all relevant information about your purchase, such as the order number, purchase date, name, and other details. This will expedite the process of handling your complaint.
4. Description of the complaint: It will be important for you to accurately describe the nature of the complaint and state your request. Provide us with all the details that could help facilitate a prompt resolution of the issue.
5. Next steps: Upon receiving your complaint, we will inform you about the next steps to be taken. These may include additional information requirements, sending of the disputed tickets, refunding of funds, or other measures in accordance with our conditions.