You can purchase tickets through our website. Select the event you want to attend and follow the instructions for ticket purchase.
Which payment methods are accepted for ticket purchases?
We accept various payment methods, including credit and debit cards, bank transfers, and online payment gateways. When purchasing tickets through our web application, you will have the option to choose your preferred payment method.
What are the ticket delivery options?
We offer several ticket delivery options. We primarily use electronic delivery, where customers receive their tickets via email or can download them from our website.
What happens if I am unable to use the tickets?
Our refund policy depends on the terms and conditions set by the event organizer. In general, if a refund is allowed, you will need to contact our customer service and provide details about your reservation. We will do our best to assist you with the refund or ticket exchange based on the options and conditions provided by the specific event organizer.
How can I stay informed about new events and special offers?
You can subscribe to our newsletter or follow our social media profiles to stay informed about new events, presales, and special offers.
Can I choose a specific seat when purchasing tickets?
Yes, in most cases, you have the option to choose a specific seat when purchasing tickets. Utilize the interactive seating map of the event venue and select a seat based on your preferences. However, please note that some events may have general admission without assigned seats.
What to do if I have lost my ticket?
In case of ticket loss, please contact our customer support as soon as possible. We strive to assist you with a resolution, and in many cases, we can provide a replacement ticket or help you directly with the event organizer to resolve the situation.
What if the date or time of the event changes?
In case of a change in the date or time of the event, you will be informed via email or other communication channels that you provided during the ticket purchase. If the new date or time is not suitable for you, we will strive to find a solution, including options for refund or providing tickets for another suitable event.
Can I transfer my ticket to another person?
The conditions for ticket transfers may vary depending on the event organizer. Generally, it is possible to transfer tickets to another person, but it may be necessary to contact our customer support or make the changes directly on our website or mobile application.
What to do when the email confirmation of the purchase has not been delivered?
If you haven't received the email confirmation of your purchase, please check your spam or junk email folder. If the email is not found there, please contact our customer support and provide information about your purchase so that they can resend the confirmation to you.
I would like to pay for the tickets via bank transfer, is this option available?
Yes, we accept bank transfers as a payment method, as we use the GoPay.cz payment gateway. You can select your respective bank from the options provided and proceed with the payment.
When an error occurred during card payment, what should I do next?
If the card payment has failed, we recommend following these steps:
Verify that you have entered the correct card details, including the card number, expiration date, CVV code, and billing address.
Ensure that you have sufficient funds in your account.
Try the payment again and carefully follow the instructions on the screen.
If the error persists, contact your bank and inquire whether there might be any issues on their side related to your card or account.
If the issue persists, please contact our customer support. Provide us with as much information as possible about the error you received so that we can assist you in finding a solution.
It is important to emphasize that different situations and error codes may require specific actions. Working with customer support and your bank will help you quickly resolve the issue and complete the ticket purchase.